Refund policy

Return & Refund Policy

Last updated: 11 November 2026

Introduction

At Arvenloft, we are committed to providing quality men’s casualwear and a fair, transparent shopping experience. Nothing in this policy affects your statutory consumer rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Your Right to Cancel an Online Order

For eligible online purchases, you generally have 14 days after the day you receive your goods to notify us of cancellation without giving a reason. If goods in one order arrive separately, the period generally begins after receipt of the final item. You then have a further 14 days to return the goods. Email costumer@arvenloft.store with a clear cancellation statement.

Return Eligibility

You may inspect and try on clothing as you would reasonably be allowed to do in a shop. Please return items clean, carefully packaged and with accessories where possible. Original packaging and tags are recommended but not absolute conditions of statutory cancellation. A lawful deduction may apply for diminished value caused by excessive handling.

How to Request a Return

Email customer support with your order number and cancellation or return request. We will provide return instructions and the appropriate address. Securely package the goods and dispatch within the statutory period. Retain proof of posting. Requesting instructions does not restrict your statutory cancellation rights.

Refund Policy

For a valid statutory cancellation, we refund payments required by law, including the original least expensive generally acceptable delivery option. Extra charges for express delivery above that option need not be refunded. Refunds use the original payment method unless otherwise agreed. Where goods are returned, refunds are due without undue delay and no later than 14 days after receipt of goods or evidence of their return, whichever is earlier.

Return Shipping Costs

For change-of-mind statutory cancellations, customers bear direct return costs only where informed as required by law. For faulty or non-conforming goods, we bear reasonable return costs where required by law.

Faulty, Damaged or Incorrect Items

Goods must be of satisfactory quality, fit for purpose and as described. Contact support with your order number and details. Photographs may help but are not an automatic condition of statutory remedies.

Statutory Rights for Faulty Goods

Generally, consumers have a short-term right to reject non-conforming goods within 30 days. Afterwards, repair or replacement may be available, followed in qualifying circumstances by a price reduction or final right to reject. Faults arising within six months are generally presumed to have existed at delivery unless the trader proves otherwise or an exception applies. Rights can continue after six months subject to evidence and applicable limitation periods.

Exchanges

Voluntary exchanges for size, colour or style are subject to availability. Statutory replacement rights for faulty goods remain unaffected.

Exceptions

Statutory cancellation exceptions may include clearly personalised goods and certain sealed hygiene goods after unsealing. Ordinary clothing is not automatically excluded. Exceptions do not remove rights for faulty goods.

Sale Items

Discounted and promotional items retain the same statutory rights as full-price goods.

Wrong Size or Change of Mind

For eligible purchases, notify us within the 14-day cancellation period and return goods within the following 14 days.

Lost Deliveries

Responsibility generally remains with the retailer until goods are physically received by the customer or their nominated recipient, subject to statutory carrier exceptions.

Incorrect Address

Where we or our courier are responsible for misdelivery, we will provide appropriate remedies. Customer-supplied address errors are assessed case by case.

Cancellation Before Dispatch

Contact support promptly. If already dispatched, statutory cancellation rights may still apply.

Partial Returns

Eligible individual items may be returned. Refunds and any delivery adjustment will comply with applicable law.

Refund Deductions

Only lawful deductions reflecting diminished value due to excessive handling may apply. No arbitrary restocking fee applies to statutory cancellations.

Proof of Purchase

Order confirmations, receipts, payment records or other reasonable evidence may be accepted.

Customer Responsibilities

Take reasonable care when packing returns, retain proof of dispatch and provide accurate information.

Fair Consumer Treatment

We aim to handle returns and complaints fairly and transparently, without restricting statutory rights.

Applicable Legislation

Consumer Rights Act 2015; Consumer Contracts Regulations 2013; and applicable consumer protection legislation.

Contact

Arvenloft | https://arvenloft.store | costumer@arvenloft.store

Changes

We may update this policy prospectively without removing accrued statutory rights.

Statutory Rights

Mandatory consumer protection laws prevail over conflicting policy terms.

Model Cancellation Form

To: Arvenloft, costumer@arvenloft.store. I hereby give notice that I cancel my contract of sale for the following goods. Goods: __________ Order number: __________ Ordered on: __________ Received on: __________ Name: __________ Address: __________ Date: __________ Signature (paper only): __________