Shipping policy

Shipping Policy

Last updated: 11 November 2026

Introduction

Arvenloft aims to provide reliable and transparent delivery within the United Kingdom. Nothing in this policy affects statutory consumer rights.

Shipping Options

STANDARD DELIVERY — FREE: estimated 5–12 business days. EXPRESS DELIVERY — PAID: estimated 5–8 business days; cost calculated and displayed at checkout.

Order Processing

Orders undergo payment checks, stock confirmation, packing and dispatch. Processing times may vary; material delays will be communicated where reasonably possible.

Business Days

Business days generally mean Monday to Friday, excluding applicable public holidays.

Delivery Estimates

Times are estimates unless expressly agreed as deadlines. Weather, courier disruptions, public holidays, address errors or customs may affect transit.

Delivery Locations

Eligible addresses in England, Scotland, Wales and Northern Ireland. Restrictions and additional charges, if any, will be disclosed at checkout.

Shipping Charges

Standard Delivery is free. Express Delivery is paid, with the charge displayed before purchase.

Order Confirmation

An order acknowledgement may include items, delivery address, shipping method and order total.

Tracking

Tracking details may be sent when available. Contact customer support for assistance.

Address Accuracy

Provide accurate recipient, street, flat, town and postcode details. Contact us promptly about errors.

Delays

Unless otherwise agreed, delivery must generally occur without undue delay and within 30 days. Where delivery is late, statutory rights to additional time or termination may apply.

Lost Parcels

We investigate with the courier. Risk generally remains with us until physical receipt, subject to statutory exceptions.

Damaged Parcels

Missing or Incorrect Items

We will investigate and provide the appropriate correction, replacement or refund.

Multiple Shipments

Orders may arrive in separate parcels without undisclosed extra charges.

Unsuccessful Attempts

Couriers may retry or arrange collection. Any redelivery charges must be lawful and fair.

Customs and Duties

Where goods cross borders, mandatory import-related charges payable by the customer must be disclosed as required by law.

Cancellation Before Dispatch

Contact support promptly. Cancellation rights may continue after dispatch.

Returns and Shipping Refunds

For valid statutory cancellation, the original least expensive generally acceptable delivery charge is refundable where required. Express surcharges above free standard delivery generally need not be refunded for change-of-mind cancellation.

Support

costumer@arvenloft.store

Consumer Rights

Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 apply.

Changes

Policy updates do not unlawfully alter already agreed delivery terms.

Contact

Arvenloft | https://arvenloft.store | costumer@arvenloft.store