Terms of service
Terms of Service
Last updated: 11 November 2026
Overview
Arvenloft operates an online shop selling men’s casualwear. These terms govern use of our website and purchases. Nothing excludes statutory consumer rights.
Eligibility and Website Use
Use our site lawfully. Do not commit fraud, introduce malware, interfere with security or infringe others’ rights.
Products and Availability
We aim to describe products accurately. Availability may change. If an ordered item is unavailable, we will inform you and refund where required.
Product Descriptions and Sizing
Product details and size guides are provided in good faith. Your statutory rights for misdescribed or non-conforming goods remain intact.
Prices and Currency
Prices are in GBP and include applicable taxes where required. Mandatory delivery charges are disclosed before payment. Accepted order prices will not be increased unilaterally.
Orders and Contract Formation
Placing an order is an offer to buy. A binding contract forms when we issue an acceptance or dispatch confirmation as identified at checkout. We may decline orders for legitimate reasons and refund payments collected for unaccepted orders.
Payments
Available methods appear at checkout. Customers must use authorised payment methods. No unlawful surcharges apply.
Shipping and Delivery
Delivery options, estimates and charges are displayed at checkout and in our Shipping Policy. Unless otherwise agreed, goods generally must be delivered without undue delay and within 30 days.
Responsibility for Goods
Risk generally remains with us until the customer or nominated person physically receives goods, subject to statutory exceptions.
Right to Cancel
Eligible online purchases generally carry a 14-day cancellation right after delivery, with a further 14 days to return goods. Statutory exceptions may apply.
Returns and Refunds
Refunds are governed by our Return & Refund Policy and applicable UK law.
Faulty or Incorrect Products
Goods must be satisfactory, fit for purpose and as described. Applicable remedies include rejection, repair, replacement or price reduction.
Exchanges
Voluntary exchanges depend on stock; statutory replacement rights are unaffected.
Promotions
Material conditions of offers are disclosed. Discounted goods retain statutory rights. Misleading pricing is prohibited.
Accounts
Keep credentials secure and notify us of suspected unauthorised use.
Customer Information
Provide accurate order and delivery details and notify us promptly of errors.
Intellectual Property
Original branding and content belong to us or relevant rights holders. Lawful exceptions remain applicable.
Third-Party Services
External services may have their own terms; we remain responsible for our statutory and contractual obligations.
Website Availability
Temporary interruptions may occur; this does not remove non-excludable remedies.
Prohibited Activities
Fraud, malicious software, unauthorised access, harassment and unlawful data collection are prohibited.
Privacy
Personal data is handled subject to UK GDPR, Data Protection Act 2018 and applicable electronic privacy rules. See our Privacy Policy.
Cookies
Where required, consent will be obtained before non-essential cookies are used.
Liability
Nothing excludes liability for death or injury caused by negligence, fraud, non-excludable consumer rights or other liability that cannot lawfully be excluded.
Events Beyond Control
We will take reasonable steps during exceptional disruptions, without overriding statutory delivery or refund rights.
Complaints
Contact costumer@arvenloft.store with your order details for fair review.
Fair Terms
Unfair terms are not binding on consumers to the extent provided by law.
Governing Law
Applicable UK law and mandatory jurisdictional consumer protections apply.
Changes
Changes to these terms do not retrospectively alter existing contracts without lawful basis.
Severability
Invalid terms are treated in accordance with applicable law; remaining valid provisions may continue.
Entire Agreement
These terms operate alongside applicable order details and published policies, without excluding mandatory pre-contractual representations or statutory rights.
Contact
Arvenloft | https://arvenloft.store | costumer@arvenloft.store